Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help section included in Algoma Hosting Service’s Website Control Panel features a selection of help articles and commonly asked questions. Aimed toward fixing any common problem that you may stumble upon, they are compiled by our support team of trained technicians.

  • Top quality support service

  • Video Tutorials

  • We have compiled a collection of instructional video tutorials that visually explain how you can deal with a common problem related to your hosting account. You’ll find the tutorial video clips in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 customer support service and come with a 1–hour ticket response time guarantee. Our expert tech support engineers will be available day and night and will settle any issue that you might possibly encounter within maximum 60 minutes after the helpdesk ticket submission. In most cases, an answer will be provided to you within 20 minutes.