Client Support Channels
A One–Hour Ticket Response Time Guarantee
All your help requests will be dealt with within maximum 1 hour after the trouble ticket or email has been received. If your issue calls for additional assistance from an admin, we’ll direct the support ticket or the e–mail to the person on duty, in a timely manner and will leave a comment to let you know that more time will be required for arriving at the best solution. And if you order our Managed Services package, any of the server administration services included there will be performed whenever you wish.
A Top–Class Support Service
Our customer support staff will be online for you 24x7 should you need assistance working with our Website Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated server. Furthermore if you need help tackling all the standard administration tasks on your dedicated hosting server, you can make use of our Managed Services package, that includes data backup disk storage space, weekly Operating System updates, installation and troubleshooting services, server monitoring and restarting procedures, etc.
An Intuitive Help Section
Every dedicated server comes with our free–of–cost Website Control Panel, which sports a circumstantial knowledge base and a set of instructional video tutorials. Whenever you require help with the Website Control Panel, just click on the Help or Videos buttons located in the top right corner.