A 99.9% Server Uptime
We have built our hosting platform using dependable hardware and significantly customized software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on all our physical machines in order to guarantee utmost safety and reliability. We’ve installed a number of anti–DoS devices together with powerful firewall software to make sure our network is impenetrable and safe.
Our hosting packages offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
If you would like to offer a premium hosting service, you can barely trust the default network configuration in a datacenter. We’ve set up our own custom network in order to ensure a super–fast connection speed with the rest of the world.
And because of this, no matter which datacenters you pick: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee is valid for all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done just about everything to minimize all potential risks with our cloud hosting plans and despite the fact that our company provides excellent technical support, there are times when the customer simply isn’t pleased with what we are offering. Or he needs to migrate to a more powerful hosting solution, such as a VPS server or even a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely satisfied, we will give you a refund.
24/7 Technical Support
In the event that you operate a web hosting firm, your technical support engineers are of supreme importance. For this reason, we’ve meticulously gathered a highly professional team of customer service technicians, each with several years of practice behind his back. Thanks to them, we offer 24x7 support with each of our hosting solutions.
And not only that, we offer a 1–hour response time guarantee. All tech support requests are responded to within 1 hour and our average ticket response time is under twenty minutes!