Being able to get in touch with your hosting company whenever you have any sort of questions or experience any problems is important and how fast they will reply and react is often essential, particularly if your site is business-oriented, as more downtime often means losing potential clients. The support options are also a quick way to distinguish genuine suppliers from resellers. The second generally answer only to e-mails or support tickets and you'll need to wait for a whole day or longer so as to get a reply. If the problem involves a few replies, you could end up losing days to have a problem solved. Using a genuine and trustworthy website hosting company, you will be in a position to connect with the support at any moment and get a quick reply whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Hosting
We provide you with 24/7 billing, customer and tech support for all our hosting. Even if you are not our customer yet and you have some questions, we can help you without delay and give you the necessary information, to give you a choice to make the best decision when you acquire a new web hosting account. We are available at any moment, including holidays and weekends, and we provide you with various options for communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we have multiple phone numbers worldwide, therefore you're able to call the one that is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget all about waiting for several days to get support for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you're able to benefit from our 24/7 technical support services even on official holidays. All your sites will be available all the time and so will we. With numerous communication options, you're able to pick the optimal method to get in touch with us and find out about our services if you do not have an account yet, or ask for support if you are already one of our customers. You're able to give us a call, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature a one-hour answer time guarantee, even though it hardly ever takes over 20 mins to get assistance regardless of the nature of the issue. With our customer and tech support services, we are there for you every time you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we provide features 24/7 customer and technical support, therefore if you experience any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to contact us at any moment, even holidays and weekends. For your benefit, we offer different means of communication - phone support with several local numbers around the world, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems because it will be much easier to monitor what is going on. The maximum warranted reply time for all the emails and tickets is 60 minutes, but it hardly ever takes that long to receive support. When you obtain the Managed Services upgrade that we supply, our administrators will also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have timely support in general, let alone when you operate a whole server, so each dedicated server that we supply comes with 24/7 support with 1-hour response time guarantee regardless of the matter. The service is 100 % free for any kind of problems with the server or the software that was installed from our admins through the setup, so you're able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from the billing section or you can send an email, and the actual response time for either rarely exceeds thirty minutes since we have admins available 24x7x365. In case you require general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you can use our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you are able to add to your server plan from the billing Control Panel.