If you have ever had a hosting account in the past or you've dealt with any other kind of online service, you are probably aware from your personal experience that for certain things it is better to speak with a live person on the telephone rather than exchange tickets or emails. In order to find out more about a service before you decide to buy it or in case something small has to be done, for instance, it'll be far easier and a lot faster to do it live. When you're given the option to talk with representatives by phone, it's very likely that you are dealing with an actual web hosting supplier, not a reseller. The type of support that you can get by phone varies between different providers - from general matters to expert technical support. Typically the majority of providers will offer you pre-sales assistance and first level phone support, while more complicated tech matters are handled via electronic mail and tickets.
Phone Support in Hosting
Because we have live telephone support 14 hrs daily, you can contact us and talk to one of our customer support agents to learn more about any of the hosting that we supply and make sure that our servers match the system requirements for your web sites prior to purchasing anything. For your convenience, we have phone numbers on three different continents so that you can call the one closer to you - in the United States of America, Great Britain or Australia. In case you are already a customer, you will be able to call us about general and billing issues, or even about some technical issues. In case the issue is strictly technical or it can take more time to analyze, you should employ our ticketing system, that will allow both you and our technical support crew to keep track of the information provided by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be somebody to help you when you have any queries about the semi-dedicated server packages that we supply. Whether you would like to find out more about our plans, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more technical troubles may need a support ticket so as to give some time to our tech support team to analyze, we can help you with countless technical questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the U.S.A., Great Britain and Australia, we have local phone lines in these countries as well. In case you are in another country, we also have a global number where you'll be able to contact us.