If you ever have any inquiries in regards to the hosting service or if you experience a problem with your sites, you will have to contact the respective web hosting provider’s help desk support team. It may not make any difference how swiftly they’ll reply if you have a general query, but an issue like a blundered application update, for example, may lead to your website becoming damaged or inaccessible on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the site will be out of order. If you offer goods or services online, any downtime will influence your website in a harmful way and you can lose existing or potential visitors. Many web hosting providers, chiefly resellers, reply to tickets and e-mails within twenty four hours, but in the electronic world this is way too long, since visitors will scarcely ever go back to a website that’s not functioning properly for a lengthy period of time.
One-Hour Response Guarantee in Hosting
With a hosting from us, you can just forget about waiting for hours on end, or even all day, to obtain an answer to a tech support ticket or an email. No matter when you contact us, we will lend you a hand within less than one hour with any pre-sales or technical inquiries that you may have. In reality, our real response time almost never exceeds twenty-thirty minutes. Since we’re on duty 24-7, you will always obtain support in a timely manner and we realize how vital this is in the electronic world. Soon after you contact us, we will answer your inquiries. If you confront any technical obstacle, we will take care of it for you, or we’ll give you all the necessary information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a technical support ticket via your hosting Control Panel or send an email relating to your semi-dedicated server, you’ll obtain an answer within less than 1 hour. You can touch base with us at all times in regards to billing, technical or general issues and considering the fact that we’re working 24 hours a day, you will always get assistance without delay. Based on the particular question or issue, we’ll supply you with more information, fix the obstacle if it’s been caused by something within our reach or tell you how to proceed if you need to adjust a particular setting for a web app that we can’t access. You can forget about waiting around for a day for every answer. Actually, in the majority of cases we answer tickets and emails within twenty-twenty five minutes max.