When your website hosting service provider supplies live chat support, you're able to talk to an agent in real-time and learn helpful information or get an issue resolved timely. The main advantage of using chat rather than calling to consult with a live person is that you will need just a computer with Internet connection, so that you won't pay any rates in the event that you are in a different country or state. What's more, it'll be a lot quicker to copy and paste data for example domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party on the phone. The real-time chat is also a quicker option to contact your website hosting supplier's support team in comparison to using a ticketing system. Last, but not least, in case some trouble needs a little more time to be resolved, you are able to do something else entirely while you wait for guidance on the live chat, which means that you won't lose time - something that is impossible if you're on the telephone.