In case you’ve ordered a web hosting package and you’ve got some queries with regards to a specific function/feature, or if you have chanced upon a certain complication and you need assistance, you should be able to contact the respective help desk support staff. All web hosts use a ticketing system no matter if they provide other methods of contacting them along with it or not, because of the fact that the quickest way to deal with a problem most often is to open a ticket. This mode of communication makes the replies sent by both parties simple to track and permits the client support team members to escalate the problem in case, for example, an administrator should step in. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you need to use no less than 2 separate accounts to get in touch with the tech support staff and to actually administer the hosting space. Constantly switching from one account to the other might often be a drag, not to mention the fact that it requires quite a long time for the majority of web hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Hosting
In stark contrast to what you may find with lots of other web hosting companies, the support ticket system that we are using with our hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t need to memorize different sign-on credentials, as you will be able to manage your tickets and the hosting account itself in one location. So, if you’ve got an inquiry or experience a difficulty, you can get in touch with our customer support staff representatives right away. Our system offers an intelligent search functionality. This implies that even in case you have posted tons of tickets over the years, you’ll be able to find the one that you need without any difficulty. Plus, you can read knowledge base tips for handling commonly faced complications.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was created with one idea in mind – that you should be able to manage everything connected with your semi-dedicated account from one single location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or face a problem, you can touch base with our help desk support team members instantaneously without the need to go to some other admin console. You can browse through your web files or check a variety of account settings whilst sending a new ticket or reading the answer to an older one. In case you have a vast number of tickets and you want to track down a particular one, you can take advantage of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a response in no more than 1 hour irrespective of the nature of your enquiry or issue.